Client Journey laser tattoo Removal & More
1. CLIENT SHOWS INTEREST IN A TREATMENT.
2. CLIENT TO SEND 1 PICTURE OF AREA CLOSE UP AND 1 PICTURE OF AREA FROM A DISTANCE. (THIS IS TO DETERMINE PRICE, PICTURES ARE NOT NEEDED FOR CLIENTS HAVING IPL/SHR HAIR REMOVAL).
3. CLIENT BOOKS APPOINTMENT. (CLIENT NEEDS TO GIVE US THEIR NAME, CONTACT NUMBER AND EMAIL ADDRESS).
4. CLIENT BOOKING TATTOO REMOVAL ONLY MUST BOOK A PATCH TEST 1 WEEK PRIOR TO THE TREATMENT SESSION IF CUSTOMER DECLINES A PATCH TEST DISCLAIMER FORM MUST BE SENT TO CUSTOMER VIA EMAIL AND SIGNED PRIOR TO TREATMENT OR TREATMENT CANNOT GO A HEAD.
5. ONLINE MEDICAL CONSULTATIONS TO BE SENT TO CUSTOMERS EMAIL. (CONSENT, MEDICAL FORM, SKIN TYPE FORM AND PRE AND POST CARE INFORMATION ALONG WITH THE PAYMENT LINK). These must be completed prior to treatment session or treatment cannot go ahead.
6. ONCE CLEARED MEDICALLY THE CLIENT IS BOOKED IN WERE A MINIMUM OF £25 DEPOSIT IS TAKEN OR FULL PAYMENT IF TREATMENT COST IS LESS, CUSTOMER ATTENDS THEIR APPOINTMENT FOR THEIR TREATMENT SESSION.
7. CLIENT BOOKS NEXT SESSION BEFORE LEAVING. (APPROPRIATE FORMS TO BE SENT TO CLIENT VIA EMAIL TO COMPLETE PRIOR TO NEXT SESSION AND PAYMENT LINK IF A PROGRAMME IS BOOKED THE CLIENT SHALL BE AWARE IF THEY MISS AN APPOINTMENT WITHOUT FOLLOWING OUR CANCELLATION POLICY A MINIMUM OF £25 WILL BE TAKEN FROM THE MONIES ALREADY PAID TO COVER DIARY TIME).
8. REMIND PATIENT TO REFER TO THEIR POST TREATMENT CARE INFORMATION THAT WAS EMAILED TO THEM AT THE START OF THE PROCESS.
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