Our goal is to provide quality Service and health care to all our clients in a timely manner.
No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments will result in a 0 Refund and may incur a cancelation fee.
When you book your appointment, you are holding a space in our diary that is no longer available to our other patients. In order to be respectful of your fellow patients, please call the business line which can be found on our Facebook page website and google as soon as you know you will not be able to make your appointment, You must give at least 24hr Notice of cancellation or at least 3 hours’ notice in an emergency otherwise a Fee of 100% of the cost of your requested service will be kept or Applied.
Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 07522492117 between the hours of 9am and 5pm Mon-Fri. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.
A cancellation is considered late when the appointment is cancelled less than [24hrs] before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient an amount equal to the service booked as a missed appointment fee.
For new clients and first appointments, a no show or late cancellation will result in a full charge of the service fee.
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